What Spokane Residents Are Saying

Jim, Thanks for another excellent job. It looks great!!

- John & Barbara Wodynski | Cheney, WA |

Dear Jim, Enclosed is my check for ### which is the balance due. I understand you feel I am extremely fussy. You’re right! I am, and that’s the reason I wanted you to do my kitchen. The cupboard doors are beautiful. I am pleased with the drawers and really like the way you changed the lower cabinet. It’s just perfect. The door casings, adjusted garage door, plumbing and the tile are all very fine. I appreciate your willingness to do the extras for me. If you care to add my name to your ever-growing list of pleased customers, please do. I’ll give you a good recommendation.

- Phyllis Hagle | Spokane, WA |

We are absolutely loving our remodel! Thank you so much for your commitment and excellent work at our house. Truly the best work we have ever had done in any of our homes.

- Wayne & Terri M. | Spokane Valley, WA |

Norman Construction does excellent work. I am very happy with everything and I would recommend your company anytime. You arrived on time and everything was cleaned up every day after work very professional. The tile work is fantastic, and the glass and glass door are far better than I thought possible. After talking to Jim, I knew his company was the best one. After the work was done, I know I was right. I appreciate you helping me with the upstairs shower and also fixing the shower up so Karen could use it before the work was finished.

- Gary McLaughlin | Chattaroy, WA |

We now have a beautiful new bathroom. We love all the surfaces and fixtures we chose with his guidance, exactly what we wanted. We encountered the Norman Construction booth at a home show several years ago. We prefer to use local professionals, price was very competitive and workmanship was excellent. We highly recommend Norman Construction without reservations.

- Wayne & Terry Morehead | Spokane, WA |

I could not be happier with the work you did! Jim and his crew are very professional and truly care about the needs of the client. In the 2 bathrooms he remodeled, we found things that had been done incorrectly by previous remodeling. Jim fixed everything and I now feel secure in knowing the job was done right. I love my bathrooms they are beautiful and I get a lot of compliments. My master bath feels like a spa! Also, I now have a large walk in shower, which will grow old with me! It will be easier to use in the years to come. I love the colors and materials used. My mother recommended Norman Construction. Jim was a friend of my stepfather's. He has done a lot of work for my mom and everything has stood the test of time. I highly recommend Norman Construction. You get what you pay for, and it is worth saving the money to hire the best!

- Bryan & Marie Olsen | Spokane, WA |

We are thrilled! Everything came out better than we imagined. The day Ron and Jim discussed the closet opening and Jim came up with the idea to square off the top of the opening, it now looks 100 times better. The best thing is that by taking out the wall it made the space seem bigger also it is bright and airy. So when Ron had his knee replacement we had a shower with safety grab bars that he could use without fear of falling. The main reason we chose Norman Construction is because we have known them both forever and trust them.

- Ron & Becky Waybrght | Mead, WA |

Jim and his crew did a wonderful job for us. We love the final product. They came on our time, gave a quote and stuck with it. When we made a change they let us know the cost right then, not later as a surprise. We love the light and the airflow with the new windows added to our basement. Our Egress window is a delight. We had known of his work and quality for sometime, and wanted someone dependable. They came when they said, cleaned up and left NO MESS. We loved that!

- Dennis & Sherrell Martin | Spokane, WA |

Jim, Thanks again for all your help. We are so fortunate to know you and greatly appreciate your knowledge and expertise. Everything looks great works fine and doesn't leak. Can't ask for anything more!!

- Romey & Shirley Diluzio | Spokane, WA |

Dear Jim, Once again, you out did yourself. Hope it wasn't too much trouble. It's gorgeous!

- Mary Naber | Spokane, WA |

Jim, Thanks for another excellent job. It looks great!!

- John & Barbara Wodynski | Cheney, WA |

Dear Jim, Enclosed is my check for ### which is the balance due. I understand you feel I am extremely fussy. You’re right! I am, and that’s the reason I wanted you to do my kitchen. The cupboard doors are beautiful. I am pleased with the drawers and really like the way you changed the lower cabinet. It’s just perfect. The door casings, adjusted garage door, plumbing and the tile are all very fine. I appreciate your willingness to do the extras for me. If you care to add my name to your ever-growing list of pleased customers, please do. I’ll give you a good recommendation.

- Phyllis Hagle | Spokane, WA |

We are absolutely loving our remodel! Thank you so much for your commitment and excellent work at our house. Truly the best work we have ever had done in any of our homes.

- Wayne & Terri M. | Spokane Valley, WA |

Norman Construction does excellent work. I am very happy with everything and I would recommend your company anytime. You arrived on time and everything was cleaned up every day after work very professional. The tile work is fantastic, and the glass and glass door are far better than I thought possible. After talking to Jim, I knew his company was the best one. After the work was done, I know I was right. I appreciate you helping me with the upstairs shower and also fixing the shower up so Karen could use it before the work was finished.

- Gary McLaughlin | Chattaroy, WA |

We now have a beautiful new bathroom. We love all the surfaces and fixtures we chose with his guidance, exactly what we wanted. We encountered the Norman Construction booth at a home show several years ago. We prefer to use local professionals, price was very competitive and workmanship was excellent. We highly recommend Norman Construction without reservations.

- Wayne & Terry Morehead | Spokane, WA |

I could not be happier with the work you did! Jim and his crew are very professional and truly care about the needs of the client. In the 2 bathrooms he remodeled, we found things that had been done incorrectly by previous remodeling. Jim fixed everything and I now feel secure in knowing the job was done right. I love my bathrooms they are beautiful and I get a lot of compliments. My master bath feels like a spa! Also, I now have a large walk in shower, which will grow old with me! It will be easier to use in the years to come. I love the colors and materials used. My mother recommended Norman Construction. Jim was a friend of my stepfather's. He has done a lot of work for my mom and everything has stood the test of time. I highly recommend Norman Construction. You get what you pay for, and it is worth saving the money to hire the best!

- Bryan & Marie Olsen | Spokane, WA |

We are thrilled! Everything came out better than we imagined. The day Ron and Jim discussed the closet opening and Jim came up with the idea to square off the top of the opening, it now looks 100 times better. The best thing is that by taking out the wall it made the space seem bigger also it is bright and airy. So when Ron had his knee replacement we had a shower with safety grab bars that he could use without fear of falling. The main reason we chose Norman Construction is because we have known them both forever and trust them.

- Ron & Becky Waybrght | Mead, WA |

Jim and his crew did a wonderful job for us. We love the final product. They came on our time, gave a quote and stuck with it. When we made a change they let us know the cost right then, not later as a surprise. We love the light and the airflow with the new windows added to our basement. Our Egress window is a delight. We had known of his work and quality for sometime, and wanted someone dependable. They came when they said, cleaned up and left NO MESS. We loved that!

- Dennis & Sherrell Martin | Spokane, WA |

Jim, Thanks again for all your help. We are so fortunate to know you and greatly appreciate your knowledge and expertise. Everything looks great works fine and doesn't leak. Can't ask for anything more!!

- Romey & Shirley Diluzio | Spokane, WA |

Dear Jim, Once again, you out did yourself. Hope it wasn't too much trouble. It's gorgeous!

- Mary Naber | Spokane, WA |

Norman Construction - The best at everything they do!! Jim built and installed a beautiful wheel chair ramp and enlarged the back door to accommodate our grandson who is a quadriplegic due to a tragedy in March 2011. The wheel chair ramp made a young man's Christmas wish come true to be able to get into our home. Jim and Dan take great pride in keeping the work area clean during construction. When they leave for the day, the area is vacuumed, etc. They are the best!

- Larry & Donna Nielsen | Spokane, WA |

Great Craftsmanship! I/we LOVE our bathroom! Jim is good to work with, very thorough. His bid included everything not just labor and he was willing to work with us on the painting, vanity and cupboard. It was a nice surprise when he found us a better option for a fan. We really like the quieter fan on a timer, and the nightlight feature is very useful. We are very grateful that Jim found hidden electrical issues and had it fixed while the electrician was here. He also found a crack in the old toilet, which would have made for a mess. We love our new toilet with a smaller footprint and it's a comfortable height. I am not ashamed to have someone use my new bathroom! We will recommend Norman Construction again and again very, very happy with the work done!

- Sam & Cathy Richart | Spokane, WA |

Overall, your company is Exemplary! You are so organized, waste no time, stand by your word and contract, answering all questions honestly and promptly. We had hired another friend to do some work in the past, but the quality was not there in comparison. We are delighted with the dependability and expertise. We hand over our key and home or not, the work goes forth! Jim has installed new windows, refaced bathroom cabinets, tiled and installed wainscoating, garden window, crown moldings and painted throughout the house. Our home is our castle and you have vastly improved its condition.

- Jack & Wanna Lee Bartol | Spokane, WA |

On a scale of 1 to 10, Norman Construction rates a 10! Jim was always on time, very clean working area, attention to detail and superior quality craftsmanship! I have been a Realtor since 2000 and have seen many contractors work. When I saw Jim's work, I was very impressed with the quality and attention to detail. The change of our countertops finished our small bathroom remodel.

- Alan & Sue Lesher | Spokane, WA |

Through the years from our front door to the back door, Jim has turned our dreams into reality. We are enjoying the kitchen fixes, doors and railing every day. Every job gets those special Norman touches - - - as well as a chance to keep up with his growing family. The pleasure is OURS.

- Tom & Linda Talbot | Spokane, WA |

Very Satisfied - Top Notch Quality! Jim is very organized and non-intrusive. I could have had a party while Jim was working and no one would have known he was here. The renovations were exactly what we wanted. We had a leaking toilet obviously getting the toilet replaced along with new floor tile not only fixed our leak but improved the look of the room dramatically. Also, Jim went the extra mile and replaced some suspect toilet fittings as well. I called Jim on a hunch that he would do a fine job. After meeting him I knew my instincts were right. I would definitely call Jim again and recommend him to anyone who wants individual attention and perfect work.

- Larry & Lisa Strawn | Liberty Lake, WA |

I have total confidence in Norman Construction. I have had the pleasure of contracting three times with them. All three times I have been so pleased with the results. I've been totally satisfied and each time my expectations have been met and exceeded. I had 3 estimates to do my upstairs bath remodel. Jim was the only one to realize that my tiny shower was so dark that I'd be showering "blind" without a light. He is the only one to suggest installing a waterproof light and it's great. Also, he added some colored tile to my tiny shower making it visually more appealing and giving the illusion that it's a bit larger than it actually is. The extra care and attention he took is still pleasing me years later. Jim took the time to cut down my kitchen cabinets when a few other contractors told me it was impossible. This made the opening large enough to accommodate the range of my dreams. Also, my new basement bath is so very spacious and unique due to the time and extraordinary effort to make my ceiling as high as possible. It took many cuts and angles to add a few extra inches that makes the difference between feeling like you're stuck in an elf's bath and feeling like you can stretch out and experience as much room as possible in a small space. It's esthetically pleasing and adds so much to what would have been a pretty small and uninteresting space. The most important reason I chose Norman Construction was that I knew that Jim would do an excellent job and add his personality and attention to detail that I so much appreciate. It's like hiring an artist vs. just a "hammer and nail" guy. I hope to win the lottery and pay off my loans so that I can hire you again to remodel my kitchen! Thank you for all your time, effort and artistry.

- Mary Naber | Spokane, WA |

Discovering Norman Construction was an answer to our prayers. We've never know of any other company willing to go to all lengths to be so very careful and do whatever needs to be done for a customer. There are no one or two benefits received for the work of Norman Construction. There are too many to describe. Jim just completed our second project, the first a bathroom remodel. Working with a concrete floor, concrete block walls, he was able to turn our home into something beautiful we can be proud of - no greater benefit than that. We chose Norman Construction because of the care, concern and satisfaction to make each job something they and their clients would know was done correctly and done the best possible way. I would never hesitate to recommend Norman Construction to anyone needing help turning their home into something they would love. There are so very knowledgeable in the most up-to-date ways to repair and re-do rooms of any kind. We do hope they won't retire during our remaining years, we need them!

- Arnold & Alice Clausen | Spangle, WA |

WE ARE THRILLED! We couldn’t have asked for a better remodel experience than the one we had! The highlight for us was the attention to detail and the cleanliness during the remodel. Everything was so tidy at the end of each days work!! I’m definitely cooking more in my new kitchen! It is wonderful to have the extra cupboard space. I love having everything in it’s place all organized. Honestly, the house feels brand new with the carpet, paint and tile (besides the kitchen). It’s like we moved but get to keep the same neighborhood and neighbors. We LOVE IT ALL! Friends and family that have seen it love it too! I’ve had numerous compliments about the ‘tuscan’ style and feel of the kitchen. Thanks!

- Clint & Cheryl Branz | Spokane, WA |

Norman Construction deserves its sterling reputation. Jim Norman is a skilled craftsman who takes great pride in his workmanship. Everything he touches shows his skill, attention to detail, and overall deep knowledge of all aspects of home construction and remodeling. Jim is an experienced contractor. He schedules the work to be done in proper sequence and on a reasonable ti metable. He takes personal responsibility for any work he contracts out and he uses only reliable, experienced workmen. I always felt that Jim was on our side. He interceded on our behalf when dealing with contractors and insurance companies on true costs of repairs and replacement from damage claims. He helped us make remodeling decisions that were in our best interests. I specifically appreciate his suggestion to create a landing area at the bottom of the stairs and angle the doorways, the beautiful job he did matching the ceiling color in the living room to the fan, his suggestion to put in a tower in the basement bathroom, his very excellent advice to replace the kitchen counters and sink (I say a silent thank you every time I fix a meal), and his profoundly good advice on the best way to heat the basement. Major projects were completed on time and frequently ahead of schedule. What a thrill to return from our California trip to find all the carpet installed upstairs and down! Jim does great finished work. He helped make a nicely designed house into a sunny, restful, comfortable home. We've been in our home 4 months. I have yet to find one iota of unfinished or careless work. Thank you for hanging in with us after the April water damage and for looking out for our best interests through the reclamation process. We appreciate everything you did for us. We would use Norman Construction for any future construction projects and we are happy to recommend Jim and Melinda to any of our friends and acquaintances.

- Leo & Mary Kay DiValentino | Nine Mile Falls, WA |

Norman Construction follows the highest standards, both in quality of work and in ethics: I think it’s rare to be able to find a contractor so honest and so skilled. Jim remodeled our master bath, leveled our bedroom floor and replaced existing carpet and vinyl with laminate flooring. The area has gone from a very oddly laid out and unhealthy space to a clean, crisp and updated master suite. They were so quiet and unobtrusive, we hardly knew they were in the house, which was wonderful since we operate our business out of our home. They were so wonderful about closing doors and keeping an eye out for our cats and dog. I know that took some extra effort and we are grateful! Thank You! We also had Norman Construction update our kitchen, which included working with a double ceiling, including radiant ceiling heat and overhead water pipes. The work turned out beautifully, especially considering the challenge.

- Gerald & Ginny Kashmitter | , WA |

You were wonderful to work with. You did what you said you would, when you said you would do it. We could count on you. We loved that you were on site to oversee the work and did not subcontract it out. We loved coming in to see the progress made every day! You were thorough and honest in your estimate. You were very accurate in your time estimates and projects. You started and finished and did not go off to other places. You were very patient and gave us good advice on vendors and products. The outcome was lovely. Everything works and looks great, from the slider change-out to tiles and floors. I have given your name to a number of people as an honest man and great contractor to work with.

- Drew & Alice Anderson | Spokane, WA |

Excellent work. Very Professional. I was unfamiliar with kitchen remodeling. Mr. Norman offered suggestions and explained various products. The results were wonderful! I value his expertise in all phases of the construction. His knowledge made the project go smoothly and within my budget and time.

- Bernita Fraser | Spokane, WA |

The work was excellent! Jim arrived when he said he would, cleaned up every night and finished the project on time. We look forward to having you replace our upstairs bathroom.

- Carl & Karen Smith | Spokane, WA |

Overall, we feel your quality work, painting and construction is exceptional. Our last project was a garden window in our bathroom upstairs and a base for an existing garden window in the kitchen. Our kitchen window in the winter lets drafts into our home. Now it is well insulated and comfy. I have been able to grow bulbs I would never have attempted. I love the bathroom one as well. It makes the small room seem bigger and plants are the drapes to shut out exposure and bring privacy. For the kitchen window, Jim cut the boards to match the outside exterior of our home. It would not be known they weren't put there when the house was built. The kitchen window was done by another company and though we didn't ask for cheap - it is! However, with the outside base Jim designed under it, it fits in with the house, is well insulated and is sturdy enough to hold my plants! I'm saving for my next project — matching tile and wainscoting on that bathroom! You exceed any competition at a fair price!

- Jack & Wanna Lee Bartol | Spokane, WA |

We have enjoyed the experience of ALL our projects . . . from the start of an idea thru the process to the final result. The schedule is kept, cleanup each day and those little extras that come from dealing with the entire NORMAN company / Family. Tom's favorite experience was watching his garage grow from a 2 to a 4 car space with the changes in roof line and deck. The new larger shower comes in a close second. Tom is HAPPY! I love all my updates in my kitchen and bathrooms, but especially the WELCOME that comes from our entry with glass, tile and green door (your favorite!) Each project has updated our 1969 home in giving us more storage as well as making it more energy efficient and touches that help us as we become 'senior citizens'. (i.e. door levers, higher counters, etc.) Thanks so much from Mr. & Mrs. Homeowner in Brentwood. We're watching that chipmunk for you

- Tom & Linda Talbot | Spokane, WA |

Hi Jim, You remodeled a bathroom in my upstairs, about six years ago. I was real pleased to get your newsletter. I think that you did the best job that's ever been done at my house with absolutely no problems afterwards. I will always remember that and I will be very happy to recommend you to other people. And if I ever have another remodeling job, I will certainly call you.

- Leona Harris | Spokane, WA |

Overall, we are very pleased with everything that was done. We felt that Jim sincerely wanted to help us, and that the quality of his work was the same for us as it might be if he was working in his own home. Most importantly, we have peace of mind and an enhanced sense of security now that our structural issues are resolved. Also, we have a much 'cleaner' final product than we had before Jim did the work. We are definitely interested in having Jim complete more of our work - our money and Jim's time permitting! Call us when you can, Jim - the drywall is in so we are looking at 'moving on'!

- Peter & Shelley Holden | Spokane, WA |

Norman Construction is professional, dependable, trustworthy, thorough, neat & clean, sticks to time frames, and does first rate work. You completed the job on time -– always leaving the job site neat and clean at the end of each day. Your work has added to the resale and overall value of our home. Thanks guys – we will call for your service again!

- Robert & Debra Kellerman | Spokane, WA |

I could not be more pleased. You did a wonderful job as always. You are always on time and clean up each day. This makes it "easy" to live with remodeling. I love my kitchen. This year I had room for the turkey in the new oven. I also had more than enough counter space - plus everything is easier to clean up. I've received many compliments on the upgrade. It really makes the house look more modern. The family room is warmer now and so much brighter with the old stove and carpet gone. Thanks so much. Merry Christmas and a great 2002!

- Kathy Smith | Spokane, WA |

The work done by Norman Construction is some of the most quality work we have seen. We feel very comfortable with Norman Construction working in our home. We were quite impressed with the fact that they put cardboard down under their work truck so in the event of drips it would not leave a mess in the driveway. It's nice to walk through the downstairs rooms and not see those gaping holes that led into the unfinished hallway closets. The new finished entrances look sharp and the doors fit perfectly. The care and concern Norman Construction took when doing our job was as if they were doing it in their own home !! Thank you.

- Dave & Sheri Kokot | Veradale, WA |

Not only did you clean up your own messes you cleaned up some of mine as well! What a pleasant surprise. Everything turned out even better than we had expected. We're very pleased with the remodel.

- Pat & Dee Cerutti | Spokane, WA |

We are very satisfied with the shower renovation recently completed! The promptness and efficient way in which the work was completed made us very happy.

- Mr & Mrs. James Pope | Spokane, WA |

The pocket door looks awesome! The vanity looks awesome! The tile looks awesome! Everything just looks great! I really love that pocket door, and the closet looks nice too. THANK YOU!

- Linda Hills | Spokane, WA |

Jim and Melinda, First of all, you must know how I feel about your company or I wouldn't have called you for new jobs so many times. The remodel of my bathroom was a particular joy to me. The lighting, flooring, new countertop, mirrors etc. etc., It was a complete renewal. On my rental property my tenants have been so pleased with the work that was done. Also one of the ladies was so surprised and pleased that the work site was cleaned up so quickly. I'm also so happy with my floors - easy to keep clean and I can't even tell where it was joined. I have recommended you to several people and will continue to do so because of the good work you do at a reasonable price.

- Lena Brown | Spokane, WA |

Jim and Melinda, We were very impressed with the high quality of workmanship and the professionalism of the staff at Norman Construction!! We appreciated the information that Jim gathered for us regarding the maintenance of our new floor. Our new floor looks better than it did when it was originally put down. We appreciate you spotting and correcting the mistakes that were made by the previous contractors. The honesty and integrity that comes with Norman Construction is a bonus. We will continue to highly recommend your company!! We were very pleased with how neat and clean the project areas were kept during the construction and after all the work was completed. We also want to thank you for all the extra work you did along the course of construction at NO CHARGE.

- Dave Kokot - General Manager - Spalding Auto Parts | Spokane Valley, WA |

Jim, Overall your company did great! The requested work was completed in a timely manner. During and after all the work, the area was neat and clean. We were concerned about damage to the ceiling in the kitchen. After the work was done the damage was completely repaired and you couldn't even tell that there had been any damage at all. Thanks.

- Allen & Lori Randall | Mead, WA |

Jim, Our home inspector, Gary Fuller, recommended you. We were very happy with all of your work. There were some extras that were done at no cost just to make sure the job was done correctly. We really appreciated the extra effort of our new home. The thorough explanations of the work and progress helped me understand the project more. We had a dangerous outlet found and that was fixed at no charge. That showed me you cared for my families' well being - which is my priority. Some of the benefits that we value most is: 1. On our porch reinforcement, you used lumber from a structure you removed from inside our home. This helped to cut cost, saved some trees and showed us that you can be practical and economical while keeping the quality high. 2. Safety — You went the extra mile in two instances to make sure my family would be safe in our home - fixed an outlet and removed an unused pipe. Thank You.

- Juan Mas | Spokane, WA |

Jim, Thanks for all your hard work on the house. We are so thankful you’ve helped transform the relic into a livable home. The moldings and doors are just amazing - - we’re so impressed!

- Paula & Phil Price | Tacoma, WA |

Jim, We are really enjoying the new doors and lock sets. Everyone compliments the front door — it is beautiful! Those who know compliment the shop door as well. Hope all is well with you and your family.

- Tom & Marion S. | Spokane, WA |

Enclosed is payment, in full, for the recently installed medicine cabinet and the charges for installing a towel bar and paper holder. Thank you again. Your work is beautiful!

- Darlene B. | Spokane, WA |

Jim, Thank you for a job well done. Talked with the (tenant) family and they were real pleased.

- Amelia L. | Spokane, WA |

In March of 1990 we had Jim Norman remodel our bathroom. His knowledge of the products available was seemingly limitless. His workmanship was exemplary, as was the work of his sub-contractors. He started the project on the proposed date and finished in a timely manner. The project was well planned, well thought out, and executed within degrees of perfection. We are quite pleased and would highly recommend his work to anyone.

- Jamie L. | Spokane, WA |

Jim, Thanks so very much for such a wonderful and fast job. I could hardly believe that you were there — I couldn’t find the mess I expected. Hope to start the next project sometime in the fall. Thanks again.

- Ann | Spokane, WA |

Norman Construction did a superb job! Thanks Again.

- Rick M. | Spokane, WA |

Jim Norman, Thanks for a job well done!

- Colleen O. | Spokane, WA |

Jim, We would like to take this opportunity to thank you for all the help you have given us. Your workmanship is of top quality and your professional attitude is greatly

- Dick & Robyn Lovejoy | Spokane, WA |

Dear Jim, I want you to know that we are VERY PLEASED with the job you did putting in the door. I am so happy that Betty S. recommended you to us. When I went to our bank to get this cashier’s check, the bank cashier said she was looking for someone to do some work in her home and I told her that you did good work! She took your name, so hopefully she will give you a call. Thanks again and if we need more work done; we will sure give you a call. I am pleased with the electrical work also.

- Carolyn E. | Spokane, WA |

We had Jim do some remodel projects here and he was extremely neat and clean during all phases of his work. His scheduling was always what he said it would be — very professional! I’ve known Jim for 8 years and have been both a customer and a supplier. He has a very great attitude and an excellent control of his business. He has always demonstrated thorough knowledge of his products and services offered. He’s one of our best !!

- Ron Williams Familian Northwest | Spokane, WA |

Jim, Everyone that has seen the patio has liked it. Good workmanship is good advertising. It will afford many days of pleasure to the family. Thanks for a job well done.

- John, Margaret & Carolyn | Spokane, WA |

Thorough and concise, with a genuine knowledge of the business. Customer service and patience is a strong point. Customers appreciate his efforts in completing every project on time without looking hurried. Projects have a professional look to them, and not just bolted together.

- Scott Howe | Spokane, WA |

Jim has done work for me at my home and I can honestly say his work is perfect. I have highly recommended him to my customers and friends. He changed all the windows in my home, and when he was finished you would never know anyone had been there. When you want the best work done in Spokane, you must call Jim !!!!!

- Dave Killworth | Spokane, WA |

Jim, Thank you for coming back and making the window design fit. The door is so beautiful! The sink also turned out great!

- Jamie L. | Spokane, WA |

Dear Jim, I have caught myself numerous times this week just standing in my newly remodeled bathroom staring and admiring your workmanship. I have invited three neighbors over just to show it off! I guess that means that I should write this letter and let you know how pleased I am. First of all, the care you took to keep my house clean by putting down drop cloths and keeping the drywall dust vacuumed up was greatly appreciated. I didn’t have to clean house at all after your remodel job. Second, the quality of your work is fantastic. I especially admire the extra planning and time it took to do the shower stall ceiling. The pattern of the tile around the recessed light is gorgeous. Your timeliness and care was extraordinary. I look forward to hiring you again in the future.

- Mary N. | Spokane, WA |

Jim, Bill & John, Just want to say thanks for the nice job you did on our bathroom. We appreciated your professional manner. Congratulations Bill on achieving your CGR!

- Bob & Lorraine M. | Spokane, WA |

Jim, Thanks again. The bathroom looks great. We'll get back to you soon on the other bathroom

- Debbie D. | Spokane, WA |

Thanks Jim for all the hard work you did at our house. We appreciate it.

- Steve & Mary Barnum | Spokane, WA |

Dear Jim and Bill, Surely thought by now we would have received a bill from you for the repair of our bathroom door. We really didn’t expect to have it repaired for free. “Next day service” was also far more than we possibly could have hoped for! Thank you both so very much! Many thanks again for coming to our “rescue” in the repair of our bathroom door. We still love and appreciate all your great work you did for us in our remodeling project. Everyone loves our bathroom! P.S. We were both relieved to see you were able to get us the faucets we could regulate in our choice of styles. Many thanks. Sincerely,

- Alice & Arnold Clausen | Spangle, WA |

"We feel very confident that you do quality work. Jim was able to match the wood from our ‘1960’s kitchen cabinets’. I had a microwave built in above my stove, which gives me a lot more counter space in my very small kitchen. We will have you work on our bathroom in the near future."

- Dale & Karen Malsom | Spokane, WA |

"We were both very pleased with the work your company did for us. The quality of work was exceptional and Jim is pleasant and easy to work with. Jim raised our kitchen ceiling and replaced our old fluorescent lighting in the kitchen and laundry room with updated recessed lighting. It was a difficult job because of the radiant heat in the ceiling. The kitchen is beautiful and it looks clean and modern compared to its old ‘70’s-‘80’s look. It’s a brighter more open working space now and when my 6’10” brother-in-law visits, he will be able to stand in the kitchen without brushing his hair on the ceiling! We both love the lights over the bar. We appreciate all of Jim’s extra work moving our water pipes around and his observation that our attic insulation was about half of what we needed (we had that taken care of)! We also appreciate the pictures he took of our in-ceiling water pipes and his saving the piece of sheetrock imbedded with the radiant heat wires (weird). We know the job was complex and not in a very high price range, so we’re extra grateful. Thank You!"

- Gerald & Ginny Kashmitter | Spokane, WA |

"Highest degree of integrity and commitment to excellence. My deck project was completed on time at an agreed cost. The work was done with a handshake and I knew I could count on Jim to do it right and on time."

- Tom Talkington | Spokane, WA |

"We really appreciated the workmanship (quality of work) and the thoughtfulness in trying to be unobtrusive and as clean as possible. Jim was very helpful throughout the whole process, which made the distance a little easier on us. His recommendations were very useful. Also, the job was done in a very timely fashion, which was greatly appreciated. Our kitchen is usable again, and we are just waiting for the second phase. We hired Jim many, many years ago and figured if he was still in business he must know what he is doing! Hope you’ll come out and do some other jobs in the future for us."

- Shan Hayes | Davenport, WA |

"Jim Norman came to us highly recommended for remodeling work. He fulfilled all our expectations for a quality job. He is a true craftsman and is very professional. He submitted a detailed bid. He offered options and suggestions and considered our wishes to complete the job. He was prompt in completing the work and always left the site neat and clean. He returned materials that were delivered less than perfect and kept busy while waiting for another delivery. We were in good hands with Jim. We wouldn’t hesitate to recommend Jim to friends who were considering a remodeling. We would certainly hire him to do any future remodeling."

- Laramie & Carley Rice | Spokane, WA |

"IN ONE WORD, BEAUTIFUL! Since both my husband and I work full time, during the day, we appreciated that Jim would phone us each evening just to touch base. He would give us a progress report and ask if we had any questions. Jim’s attention to detail in the rounded corners on the countertop and the fine woodwork around windows and doors makes me proud to show off his skills. The first time I hired Jim Norman was nearly 20 years ago. He updated the kitchen in my first home. Since then Norman Construction has done four construction jobs, the most recent was a guest suite in our daylight basement. Jim is the most respected and respectful contractor I have ever met."

- Steve & Colleen Niemczyk | Spokane, WA |

"Discovering Norman Construction was an answer to our prayers. We've never know of any other company willing to go to all lengths to be so very careful and do whatever needs to be done for a customer. There are no one or two benefits received for the work of Norman Construction. There are too many to describe. Jim just completed our second project, the first a bathroom remodel. Working with a concrete floor, concrete block walls, he was able to turn our home into something beautiful we can be proud of - no greater benefit than that. We chose Norman Construction because of the care, concern and satisfaction to make each job something they and their clients would know was done correctly and done the best possible way. I would never hesitate to recommend Norman Construction to anyone needing help turning their home into something they would love. There are so very knowledgeable in the most up-to-date ways to repair and re-do rooms of any kind. We do hope they won't retire during our remaining years, we need them!"

- Arnold & Alice Clausen | Spokane, WA |

I have total confidence in Norman Construction. I have had the pleasure of contracting three times with them. All three times I have been so pleased with the results. I’ve been totally satisfied and each time my expectations have been met and exceeded. I had 3 estimates to do my upstairs bath remodel. Jim was the only one to realize that my tiny shower was so dark that I’d be showering ‘blind’ without a light. He is the only one to suggest installing a waterproof light and it’s great. Also, he added some colored tile to my tiny shower making it visually more appealing and giving the illusion that it’s a bit larger than it actually is. The extra care and attention he took is still pleasing me years later. Jim took the time to cut down my kitchen cabinets when a few other contractors told me it was impossible. This made the opening large enough to accommodate the range of my dreams. Also, my new basement bath is so very spacious and unique due to the time and extraordinary effort to make my ceiling as high as possible. It took many cuts and angles to add a few extra inches that makes the difference between feeling like you’re stuck in an elf’s bath and feeling like you can stretch out and experience as much room as possible in a small space. It’s esthetically pleasing and adds so much to what would have been a pretty small and uninteresting space. The most important reason I chose Norman Construction was that I knew that Jim would do an excellent job and add his personality and attention to detail that I so much appreciate. It’s like hiring an artist vs. just a ‘hammer and nail’ guy. I hope to win the lottery and pay off my loans so that I can hire you again to remodel my kitchen! Thank you for all your time, effort and artistry.

- Mary Naber | Spokane, WA |

Through the years, from our front door to the back door, Jim has turned our dreams into reality. We are enjoying the kitchen 'fixes', doors and railing every day. Every job gets those special Norman touches - - - as well as a chance to keep up with his growing family. The pleasure is OURS.

- Tom & Linda T. | Spokane, WA |

I have spent the last two days working on the cabin and everything is so incredible, the tile around the sink is wonderful, and thank you for the mystery plug in; it will be very convenient for our movie nights. I just can’t find one thing to nit pick or complain about, you did everything I asked for and more. The more I am up there, the more I love it and the more I want to be up there! You guys rocked the ‘bat cave’! Let’s see, I think the popular phrase would be “It’s Sick!” So, so happy with everything. Thanks again.

- Shan Hayes | Davenport, WA |

We LOVE our bathroom! Jim is good to work with, very thorough. His bid included everything – not just labor and he was willing to work with us on the painting, vanity and cupboard. It was a nice surprise when he found us a better option for a fan. We really like the quieter fan on a timer, and the nightlight feature is very useful. We are very grateful that Jim found hidden electrical issues and had it fixed while the electrician was here. He also found a crack in the old toilet, which would have made for a mess. We love our new toilet with a smaller footprint and it’s a comfortable height. I am not ashamed to have someone use my new bathroom! We will recommend Norman Construction again and again – very, very happy with the work done!

- Sam & Cathy Richart | Spokane, WA |

We score Norman Construction 10 out of 10. We have never encountered more knowledgeable or professional people. Jim kept us updated at each stage of our project and what to expect next. They were reliable, arrived when they said, and worked very hard each and every day until the project was finished. Norman Construction - The best at everything they do! Jim built and installed a beautiful wheel chair ramp and enlarged the back door to accommodate our grandson who is a quadriplegic due to a tragedy in March 2011. The wheel chair ramp made a young man's Christmas wish come true to be able to get into our home. Jim and Dan take great pride in keeping the work area clean during construction. When they leave for the day, the area is vacuumed, etc. They are the best!

- Larry & Donna Nielson | Spokane, WA |

We had seen some work Jim had done on our neighbors' home and were sold! We are delighted with your company and the expectation of fine craftsmanship. We were very pleased with the whole process. The icing on the cake was your video titled "Donna's Sewing Room"! Jim listened to our wishes. He took an unfinished room and made a mechanics room, storage room and sewing room that is a joy to be in. Thank you for making us a lovely room. I'm still giving tours, both private and group.

- Ray & Donna Kuhn | , WA |